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| Product Information: |
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If you have any questions regarding our products, their uses, sizes, packaging, or any other question please feel free to contact us at:
products@xsorb.com |
General: |
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For all other general inquiries such as: account information, ordering, and shipping; or needed assistance with a recently placed order, please direct your correspondence to our customer service address below:
general@xsorb.com |
Order Notification/Shipping: |
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If you have recently been alerted with a notification email regarding a credit decline, shipping method, or address verification issue, please direct your correspondence to:
shipping@xsorb.com |
Claims: |
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If you have recently received damaged merchandise, or if a package is missing or lost en route, please direct your correspondence to the below address so that we may assist you with a resolution and get you your needed merchandise:
claims@xsorb.com |
Returns: |
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If you have any questions regarding our RMA procedures, obtaining a Return Merchandise Authorization number, or have an inquiry regarding the status of an existing RMA, please direct your correspondence to:
returns@xsorb.com |
Web Site Feedback/Inquiries: |
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If you are having problems viewing the Xsorb.com website, please let us know so that we may assist you. We also welcome your suggestions or constructive criticisms about the Xsorb.com website. For either, please write to:
webmaster@xsorb.com |
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 Customer Support: |
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Toll Free: (800) 339-7672
Local: (805) 466-4709
Fax: (805) 466-7709
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 Write To Us: |
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Impact Absorbent Technologies
P.O.Box 1131
Atascadero, CA 93423
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 Hours of Operation: |
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M-F: 8:00am-4:30pm PST
(Excluding National Holidays) |
 Email: |
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You may direct any email correspondence to us by choosing the appropriate address from the list to the left.
Note: We strongly suggest that any inquiries be sent to one specific address. By submitting multiple inquiries regarding the same issue to various addresses, a delayed response may result. Any inquiries deemed incorrectly directed will be forwarded to the appropriate party. |
 Privacy: |
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Impact Absorbent Technologies respects the privacy of all of our customers. No personal information will be shared with any third party with the exception of freight carriers for purposes of delivery. For more information, please read our Privacy Notice. |
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